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Home > Terms and Conditions
 
Policies, Terms and Conditions:
RETURNS POLICY
 
GENERAL RETURNS POLICY
You may return new, unopened items from orders sold and fulfilled by Monks’ Market.com within 30 days of delivery for a full refund. Items must be returned in their original packaging. We will also pay the return shipping costs if the return is a result of our error.
 
HOLIDAY RETURNS POLICY Our standard policy is to accept most returns up to thirty days from the date of delivery. However, we understand that many customers like to order holiday gifts early, so we have extended our returns period for the holidays. Items shipped between November 1 and December 31 may be returned until January 31 for a full refund, subject to our other returns restrictions listed below.
 
TO RETURN NEW AND UNOPENED PRODUCTS OR DEFECTIVE PRODUCTS To return new, unopened items from orders sold and fulfilled by Monks’ Market.com, download and print a Return Authorization Form (RAF). Items that are returned without an RAF will not receive a refund. Return your product to the following address:
 
Monks’ Market
St. Bede Abbey
24 West U.S. Highway 6
Peru, IL 61534
 
EXCLUSIONS The following items are not returnable: • Any items that were delivered more than thirty days ago. • Gift certificates. • Gift baskets. • Any items purchased from sellers other than Monks’ Market.com.
 
EXCHANGES If you received a defective product and need to exchange it for the same item, contact our returns center to request a replacement. If you would like to exchange an item for a different one, please return the original item. You will be refunded your original purchase price once we receive the item and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us three to five business days to process returns once they arrive at our returns center. All inquiries about returns should be directed to our returns center at (815) 223-3140, extension 237.
 
ITEMS PURCHASED FROM OTHER SELLERS As the Monks’ Market.com web site offers items for sale both by Monks’ Market.com and by registered third-party sellers, it is important for the returns process for the customer to know from whom the item was purchased. • Visit your account at Monks’ Market and view the order. Click on the order number and find the seller listed at the top of your order information. If the item to be returned was not sold by Monks’ Market.com, you will need to contact the seller.
 
USING OUR RETURN AUTHORIZATION FORM (RAF) All returns must be accompanied by a Return Authorization Form (RAF). The RAFs obtained from our returns center are valid only for returns shipped within the U.S. Each RAF is coded for a specific shipment. Please do not include items from other orders or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate RAF. If you use the RAF, and the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs. If you use the RAF and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
 Copyright and Trademark Notice  4/6/2006  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006,
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 Credit Cards  4/6/2006  by 
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number yo
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 Links  4/6/2006  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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 Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  4/6/2006  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after recei
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 Multiple Product Orders  4/6/2006  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You
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 Order Acceptance Policy  4/6/2006  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to acce
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 Other Conditions  4/6/2006  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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 Out-of-Stock Products  4/6/2006  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. How
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 Privacy  4/6/2006  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to kee
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 Privacy on Other Web Sites  4/6/2006  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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 Shipping Policy  4/6/2006  by 
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, excep
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 Taxes  4/6/2006  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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 Typographical Errors  4/6/2006  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect pr
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